Delegate Services

At ACC Liverpool we pride ourselves on our attention to detail and high quality of customer care. Innovative and unique, we provide a range of services on site to make your visit to ACC Liverpool as smooth and enjoyable as possible.

Food and drink

Our service partner, Heathcotes Outside, provides all catering at ACC Liverpool. Led by award-winning chef Paul Heathcote, the team has an excellent reputation for sourcing tasty, organic local produce, its commitment to green credentials and excellent customer service. Heathcotes Outside supplies the food throughout the venue; food for your conference or banquet will be prepared to order, allowing us to cater for different food or menu choices and provide you with the freshest, tastiest local and seasonal produce. A wide range of sandwiches and snacks are also on sale in the Galleria café.   

BT Convention Centre Services

E.On Business Centre

The E.On Business Centre offers various services, including photocopying, faxing, workstation hire, courier services and sale of stationery and various Liverpool souvenirs.

Visitor Services

The Visitor services desk is located in the city side of the Galleria and is open between 0800hrs – 1800hrs on event days. It has a range of information such as bus / train timetables, list of attractions, restaurants and hotels and can assist delegates with transport requirements and any general queries that they may have.

There is a cloakroom located on either side of the Galleria.

A Barclays cash machine is also situated on site, on the riverside of the building. Walk down the steps before the exit and the machine is on the left; there is no charge for using it.

BT Convention Centre delegates benefit from a range of discounts from venues within a ten-minute radius; the Delegate Discount Card (which we work on with The Mersey Partnership) is available to all delegates at the Visitor Services Desk or Business Centre. The pack also includes a map and a list of venues that offer discounts to our delegates; you’ll also receive a leaflet with details of store offers for the Liverpool One shopping centre. 

Liverpool One is the nearest shopping centre, a ten- to fifteen-minute walk from the ACC Liverpool's cityside; cross towards the Albert Dock at Gower Street and head for the Pump House – Liverpool One and Chavasse Park are opposite you, across Hartley Quay. Delegates will also receive discounts at the Met Quarter arcade in Whitechapel, on the other side of Liverpool One.